tag:blogger.com,1999:blog-2638382943535174775.post6573574763578739073..comments2023-08-13T10:18:21.687-03:00Comments on Zirbert, The Irritable Saint: Kodak Customer Service Is GoodZirberthttp://www.blogger.com/profile/08023870424747584252noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-2638382943535174775.post-59748238572520256482010-11-17T05:20:37.835-04:002010-11-17T05:20:37.835-04:00Customer service is about giving customers what th...Customer service is about giving customers what they want or perhaps it’s about satisfying customers some times they will say that it is about making customers happy. Anyways, thanks for sharing this post! <br /><a href="http://www.magellancallcenter.com/live-business-answering-services.htm" rel="nofollow">Small Business Answering service</a>kattyhttps://www.blogger.com/profile/10499121007862160702noreply@blogger.comtag:blogger.com,1999:blog-2638382943535174775.post-51369962336091637642009-06-27T03:13:50.365-03:002009-06-27T03:13:50.365-03:00PS. And yes, I have checked my spam filter and all...PS. And yes, I have checked my spam filter and all that jazz...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2638382943535174775.post-50412772742443489612009-06-27T03:10:51.365-03:002009-06-27T03:10:51.365-03:00I wish I can say I am happy with Kodak Customer Se...I wish I can say I am happy with Kodak Customer Service. I had a similar experince to yours in the beginning. They sent me a new printhead. The new printhead did not remedy my kodak printer issues. After a month of dealing with kodak, I have been asked to return the printer via UPS. After they receive the printer they will send me a new one within 20 days. They want me to print up a printing return label and since I don't have a printer, I don't mind the minor inconvenience of going to the Library. And this is the problem. I am not getting the printer return label in my e-mail. I am getting their other e-mails. but never the much needed UPS info. I keep calling them and getting hung up on, disconnected and the printer is still sitting in its box waiting to be mailed off. I have been trying to resolve this issue for over a month. I asked if they could snail mail a return label. No, not an option. I asked if I could just have the info to send and will give it to UPS. No. I have to have it e-mailed and print it up. <br /><br />I have spent hours on hold just to be disconnected and hung up on. I asked for a consumer advocate and have been hung up on. I have asked for a supervisor and have been hung up on repeatedly. I have e-mailed and tried to chat and it is the same answer everytime. <br /><br />Tired of Kodak treatment. I am glad this happened before I bought the Kodak camera I was planning on purchasing in a few weeks. Why bother? I don't need the headache. I am glad you had a good customer service experinece. Thank you for allowing me to share my Kodak nightmare with you and your readers.<br /><br />Unhappy with kodak in NC.<br /><br />PS. I wonder if Kodak is going to be the GM of cameras and printers. I ask this because of the way they treat their customers, I am starting to think they might be in trouble...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2638382943535174775.post-76041362986206993802009-05-09T10:03:00.000-03:002009-05-09T10:03:00.000-03:00I use a laser printer-an HP LaserJet 1018. I've n...I use a laser printer-an HP LaserJet 1018. I've never had a problem with it, I've never had to change anything inside; not a cog or even a whizzlenugget. Best of all, it prints about a page per second. Sometimes I'll just print things for the joy of watching the pages fly. <br /><br />TBAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2638382943535174775.post-27563904578401910332009-05-06T12:26:00.000-03:002009-05-06T12:26:00.000-03:00I can't take it anymore! What are their demands? ...I can't take it anymore! What are their demands? That poor bunny!RebelAngelhttps://www.blogger.com/profile/06378809557123102752noreply@blogger.com